Non-conforming or damaged product
If you receive a product different from the one ordered (model, size, color), defective, or damaged during transport, write to us within 14 days of delivery at info@gafitalia.com or on WhatsApp at +39 351 757 2736, indicating the order number and attaching some photos. We will organize the collection, at our expense, and offer you repair, replacement, or a refund.
For defects that emerge later, the legal guarantee of conformity remains valid: 24 months on new products, 12 months on used and ex-rental bikes. Upon delivery, check the package: if it is damaged, accept it "subject to inspection" by indicating this to the courier.
Right of withdrawal (purchases by private individuals)
If you purchase as a consumer, you can withdraw from the purchase within 14 days of delivery, without giving any reason, as provided for by the Consumer Code (arts. 52-59). To do so:
send an explicit communication within 14 days to info@gafitalia.com (subject "Order withdrawal no. ...");
return the product within 14 days of the communication to Lake Como Bike, Lungolario L. Cadorna 4, 23900 Lecco, or deliver it directly to the store;
the product must be complete with accessories, manuals, and original packaging. You can examine it as you would in a store, but the bikes must not have been used on roads or dirt tracks: use that goes beyond a simple trial entails a reduction in the refund equal to the loss of value of the product;
return shipping costs are the responsibility of the customer.
Products made or modified at your request (e.g., custom assemblies and components) and products sealed for hygienic reasons opened after delivery are excluded from withdrawal.
Purchases with VAT number
For purchases made for professional purposes, the right of withdrawal does not apply: we only accept returns if the product does not conform to what was ordered or is damaged.
Refunds
The refund is made using the same payment method used for the order, within 14 days of receiving the withdrawal notice; we may wait until we have received the product or proof of its shipment. In case of withdrawal from the entire order, we also refund the initial shipping costs (standard rate).
